Shipping Policy

HearthGlow ships to customers across the European Union.

Shipping costs

Standard shipping: 4.99€
Free shipping on orders over 49€

Processing and delivery times

Orders are processed within 1–3 business days. Estimated delivery time is approximately 7–15 business days after dispatch. Delivery times are estimates and may be longer during peak periods or due to carrier delays.

Tracking

Once your order ships, you will receive an email with a tracking number. You can also check the status on our Track Order page. Tracking information may take a few days to update.

Multiple packages

Orders with several items may arrive in separate packages.

Address errors

Please make sure your shipping address is correct. Contact us as soon as possible if you need to change it; we cannot redirect orders that have already shipped.