Frequently Asked Questions
Orders
How do I place an order?
Add the products you like to your cart and proceed to checkout. You will receive an order confirmation by email.
Do you have a discount for first orders?
Yes! Use code WELCOME10 at checkout for 10% off your first order.
Which payment methods do you accept?
All available payment methods are shown at checkout. Checkout is secure and encrypted.
Shipping
Where do you ship?
We ship to countries across the European Union.
How much does shipping cost?
Standard shipping is 4.99€. Orders over 49€ ship free.
How long does delivery take?
Orders are usually processed within 1–3 business days and delivered in approximately 7–15 business days.
How can I track my order?
You will receive a tracking link by email once your order ships. You can also use our Track Order page.
Will I pay customs duties?
Prices are shown in EUR. [PLACEHOLDER: confirm whether import VAT/duties may apply and who pays them]
Returns
Can I return my order?
Yes, you can request a return within 30 days of delivery. See our Return Policy.
My item arrived damaged. What should I do?
Contact us within 7 days of delivery with your order number and photos, and we will send a replacement or a refund.
Still have questions?
Reach us via the contact page.